Return Policy

1. Overview

At Purbica, customer satisfaction is our top priority. To maintain fairness and product integrity, we offer an Instant Return Policy applicable only at the time of delivery.

Once a customer accepts and confirms receipt of the item, the order is considered final and non-returnable, except in cases of manufacturing defects reported under warranty (if applicable).

2. Instant Return Policy (Cash on Delivery Orders)

• For Cash on Delivery (COD) orders, customers must check the product instantly upon delivery before making the payment.

• If the product is damaged, incorrect, or defective, you may return it immediately to the delivery agent.

• Once payment is made and the product is accepted, no further return requests will be entertained.

3. Unpacking & Product Condition

To ensure product hygiene and authenticity:

• Some products cannot be unpacked or opened (such as sealed electronics, hygiene-related items, or delicate kits).

• Once these products are unsealed or tampered with, the return policy becomes void.

• Customers are requested to inspect the outer packaging and visible condition of the product before acceptance.

4. Non-Returnable Items

The following categories are non-returnable once accepted:

• Opened or used electronics and gadgets

• DIY or educational kits with opened packaging

• Hygiene and personal care products

• Custom-made or special-order items

• Any item damaged after delivery

5. Return Process (At Delivery)

If you find a valid issue during delivery:

1. Notify the delivery person immediately.

2. Do not accept the parcel.

3. Mention the reason for the return (e.g., wrong item, visible damage).

4. The product will be taken back instantly and reported to our support team.

6. Post-Delivery Complaints

After a customer has accepted the delivery:

• No return or refund will be applicable.

• For issues like functional defects, please contact support@purbica.com for warranty or repair options (if available).

7. Contact Support

For any questions about our Return Policy, please reach us at:
? Email: support@purbica.com
? Website: www.purbica.com